The art of collaboration: how to anticipate and manage conflicts within a structure
Controlling conflicts, promoting cooperation: the key to a successful team.
Face-to-face or remote class
Who Should Attend ?
Targets: BAC+2/3/4/5
Prerequisites: Basic knowledge
Training program
Introduction
- Une problématique d’envergure
- A contingent problem
1. Importance of the subject
The reasons for the conflicts
- Divergence d’intérêts
- A disciplinary environment
- A biological component
Des ressources limitées dans un nouvel état de l’économie
- Organizational vagueness
- Une main-d’œuvre diversifiée
Individual rights versus collective rights
- Interpersonal causes
Advantages and Disadvantages of Conflict
- Clarifications on the concept of conflict
- Some Benefits of Conflict
- Some disadvantages
Types of conflict
Conflict management.
- De l’élimination à la collaboration
- L’évitement
- L’accommodation
-
The confrontation
- The collaboration
- The collaboration
Use of third parties
- The power of third parties
- Third party tasks
New trends
- Reasoned negotiation
- Amicable settlement of disputes
- L’ombusdman
- Systemic mediation
Conclusion
The objectives of the training
Understanding the Fundamentals of Collaboration
Anticipation of Conflicts
Conflict management
Development of Interpersonal Skills
Evaluation and Continuous Improvement
Creating a Positive Work Environment
Assessment
- Un questionnaire pour l’évaluation du professionnalisme du contenu.
- Un questionnaire pour l’évaluation des compétences acquises.
training duration
03 days (15 hours)
Cost of training
Option 1 : 150 000 FCFA ( vous bénéficierez d’un certificat de fin de formation et de supports de cours à l’appui )
Option 2 : 75 000 FCFA (you will only benefit from course materials)
